Category Archives: Customer Service

Jul 05
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According To The Big Box Store Guy…

By | Customer Service, Problem Solving | No Comments

A friend called to tell me that “according to the Home Depot guy” (If I had a dime for every time I’ve heard this) “This pull on and twist for temperature shower valve faucet is illegal now, and must be completely replaced”. He also said the the parts are no longer made. “Bull shit”, I said and directed my buddy to where to buy the parts for $5 to fix it. Could they have misunderstood The HDG? Perhaps. If you strip a handle usually the stem is still OK and a trip to the local hardware store will net you…

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Feb 24
0

Tell Me Where It Hurts

By | Customer Service, Good Deals, Memoirs, News, Trust, Understanding your home | No Comments

Come share a cup of Joe with Joe at Contractor Café Anyone who knows me well, knows that I enjoy a good cup of Joe.  I also have a bunch of useful knowledge about all things related to homes and remodeling that I am more than willing to share. To put things together, (much like Reese’s Peanut Butter Cups did with great success,) I will be setting up sessions at various coffee shops around town. I will be starting on Saturdays to meet with folks in a relaxed, no obligation, no sales pitch atmosphere for 30 minute time slots. Would…

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Dec 20
0

Laminate Countertops

By | Aged Home Upgrades, Customer Service, Understanding your home | 2 Comments

There are several big names in the laminates used for countertops, Formica, Wilsonart, and Nevermar are the ones I come in contact most frequently, Others in the market are Arborite, & Pionite. Unfortunately, the word laminate has become synonymous with flooring, which makes conversations about materials very confusing at times. For years you had only two choices for counter tops, Like Kleenex, Formica became a household word for the stuff on your countertops if you didn’t have tile. Formica was initially discovered as a substitute “for Mica” as an insulation for wiring. It became a viable material for counter tops…

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